Welcome to lunevogue.shop. Below are frequently asked questions to help you better understand ordering, payment, shipping, and after-sales information.
- How to place an order?
Select your desired items and add them to your cart;
Proceed to checkout and fill in your shipping information;
Your order will be generated after payment;
You will receive an order confirmation.
- Which payment methods are supported?
We support multiple secure payment methods, as displayed on the checkout page. All payment processes are secured using encryption technology.
- How long does it take for my order to ship?
Orders are typically processed and shipped within 1–3 business days;
Logistics tracking information will be provided after shipment;
Actual shipping time depends on the delivery region.
- How long does delivery take?
United States: Approximately 5–7 business days;
International: Approximately 7–15 business days;
Specific times may be delayed due to customs, weather, or logistics conditions.
- How to track shipping information?
After your order is shipped, you will receive a tracking number. You can check the real-time shipping status through the logistics company’s official website or related inquiry page.
- Can I modify or cancel my order?
Before your order is shipped, you can try contacting customer service to modify or cancel it.
Once the order is shipped, it is usually impossible to modify or cancel it.
- Can I return items?
You can apply for a return within 14 business days of receiving the goods. The goods must be unused and in their original packaging. Please refer to the return policy page for specific return procedures.
- How long does it take for a refund to arrive?
After the return is approved, the refund is usually processed within 5–10 business days. The actual arrival time may vary depending on the payment method.
- What should I do if there is a problem with the received goods?
If you receive goods that are damaged, incorrect, or have quality problems, please contact customer service within 3 business days of signing for them. We will handle it for you as soon as possible.
- How do I contact customer service?
You can contact us through the following methods:
Email: bellevue_luxe@outlook.com
Phone: +86 15592273601