RETURN POLICY

Thank you for choosing lunevogue.shop. We value every customer’s shopping experience. If you are not satisfied with the product you received, you can apply for after-sales service according to the following return and refund policy.

  1. Return Application Time
    Users can submit a return application within 14 business days of receiving the product; Return requests submitted after the application period may not be accepted; If the product has transportation damage, incorrect shipment, or obvious quality problems, please contact customer service within 3 business days of signing for the package.
  2. Returnable Conditions

To meet the return requirements, the product must meet the following conditions:

The product is unused, unwashed, and does not affect resale; The product packaging, accessories, and related attachments are complete; Valid order information or proof of purchase is provided; The problem is not caused by human error, misuse, or improper storage.

  1. Situations Where Returns Are Not Supported

Returns or refunds may not be processed in the following situations:

Exceeding the return application period;
The product has obvious damage caused by the customer;
Missing original packaging, accessories, or order information;
The product has been used, washed, or is in a condition that affects resale;
The problem is caused by incorrect shipping information provided by the customer.

  1. Return Process
    Please contact customer service via email to submit a return request;
    Customer service will reply and confirm the return information within 1-3 business days;
    After confirmation, please return the product according to the provided information;
    After receiving and inspecting the returned product, we will process the refund within 5-10 business days;
    The refund will be returned to your original payment account. The specific arrival time may vary depending on the payment institution.
  2. Shipping Costs
    For returns due to product quality issues or incorrect shipments, we will bear the relevant return shipping costs; For returns due to personal reasons, the customer usually bears the return shipping costs;
    Original order shipping costs and expedited service fees are generally non-refundable (if applicable). 6. Refund Policy

Refund amount is based on the actual payment amount;

If the order used a promotional activity, the refund amount may be calculated based on the discounted actual payment amount;

If the order has any abnormalities, risks, or violates website rules, we reserve the right to suspend refund review.

  1. Return Address

Room 1015, Building 1, Taishan Xintiandi, East Section of Taishi Street, Xincheng District, Hancheng City, Shaanxi Province

  1. Contact Us

If you need to apply for a return or inquire about after-sales issues, please contact us through the following methods:

Email: bellevue_luxe@outlook.com

Tel: +86 15592273601